Returns

RETURNS

Our policy is a 14 day return policy. If 14 days have passed since the date of purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be intact and in the same condition that you received it. It must also be in its original packaging.

For various types of goods, returns are excluded, for example:

  • Gift vouchers
  • Packages with broken or loose confetti
  • Personalized items or favors with name or dates

For returns, we require a receipt or proof of purchase. Please do not return your purchase without first contacting us.

In some cases only partial refunds are granted (if applicable):

  • Any item that is not in its original condition, is damaged or has missing parts due to causes beyond our control. (damage during transport by courier).
  • Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also notify you whether your refund request has been approved or denied.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain number of days (depending on your bank).

Late or unpaid refunds (if applicable)
If you haven't received a refund yet, first double-check your bank account.
Then contact your credit card company; it may take some time for the refund to be formally posted. Then contact your bank. There is often a processing time for a refund to be posted.
If you have already followed these steps and have not yet received your refund, please write to us at the following address: labottegadilulu@outlook.com. Sale items (if applicable)
Only full priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at labottegadilulu@outlook.com and ship the item to the following address: Via VITTORIO EMANUELE II, 39 70020 CASSANO DELLE MURGE BA Italy

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift card for the value of the return. Upon receipt of the returned item, the gift card will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to them to deliver in person, we will send a refund to the gift giver and they will be notified of your return.


Return shipping
To make a return, send the product to the following address: Via VITTORIO EMANUELE II, 39 70020 CASSANO DELLE MURGE BA Italy.

You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.

Depending on the country you live in, the time it takes for your replacement product to arrive may vary.

If you need to ship an item over $75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.